De-matting policy



Our normal Grooming charge does not include de-matting. There is an additional charge of up to £15 for every 15 minutes  additional grooming time required to de-matt your dog.


We will not de-matt, elderly , infirm or aggressive dogs.


Please note: We grooming humanely, dog severely matted will be shaved


At Beautipets, we groom humanely. Removing Matts can be very painful and distressing for the animal. As such we will generally only ATTEMPT to de-mat a coat ONCE, and then only in compliance with the Welfare of Animals Act (Northern Ireland) 1972. Dematting during a routine groom is limited to a maximum of 15 minutes. If upon subsequent visits your dog returns in a matted condition we will make NO attempt to dematt and the animal will be clipped-off. It is the owner’s duty of care towards their dog to maintain their coat between professional grooms and we are always more than happy to show you how to look after your dog’s coat. We NEVER de-matt puppies, infirm/elderly or aggressive dogs.

Please note: our normal grooming charge does not include de-matting, any de-matting or clip-offs requires significantly more time, labour, product & equipment wear & tear than a routine groom. You will be given an estimated cost for the procedure. All clip down costs are payable in full at time of collection.


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