De-matting policy

If your dogs coat is slightly matted and we feel that we can humanely demat the coat, there will be an addtional £15 charge. This is to cover the additional staffing and time. If your dog is serverly matted your dog will be shaved off this being the kindest procedure.

We will not de-mat, elderly, infirm or aggressive dogs.

At Beautipets we consider Humanity over Vanity, we will never de-mat a dog if it will cause pain or discomfort. When a groomer has to shave off a dogs coat this is not an easy decision. Shaving a matted coat means working extremely close to the skin with a clipper blade. On release of the coat from the body there is often signs of trauma to the skin, at Beautipets we will always point this out to you and give you some aftercare advice. 

Dogs react differently to having a matted coat shaved off, some dogs become withdrawn and anxious this is mainly to do with feeling different sensations on their body, an example of this being their tail touching their backend whereas the hair normal protected this area from sensitivity. 

Other dogs are so happy to have a free range of movement whereas this may have been restricted due to discomfort that the matted coat was causing. 

Beautipets will always give grooming advice to owners on how best to maintain their dogs coat at home. Its your job as the owner to look after this coat and ensure your dog leads as happy and comfortable life as possible.