Failure to attend an appointment. Will result in a 50% charge being applied and must be paid prior to any further appointments being made.
Cancelling an appointment. At least 48hrs notice must be given, failure of this notice period being given will result in a 50% charge being applied. Extreme circumstances considered
Late Arrivals. should you be running late for your appointment it would be expected that you call us to advise, giving that this will have a knock-on effect on the next client. If you are more than 15 minutes late you will be charged an additional £10 to your groom. If you are 30 minutes or more late you will NOT be taken and you will lose your deposit.
Late Collection. On arrival, you will be given a time to collect your dog. If you dog is left with us more than 30 minutes of its collection time there will be a £10 late collection fee.
Unfortunately, I have had to apply the above, as not only does this effect my business financially. But it also effects the length of time you have to wait for an appointment.